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How to engage customers through loyalty points

Lots of businesses offer loyalty programs but few do it well. In today’s mobile world, the drop-off rate tends to be high if a business fails to keep a customer engaged and motivated. Many customers have grown tired of standard loyalty programs that only provide points when they make a purchase.

 Customers will also drop a loyalty program if the rewards take too long to accumulate or if they are too difficult to obtain. On the flip side, they’ll stay if the program is appealing: multiple ways to collect points, engaging, personalized, digital (no paper loyalty cards or receipts) and relevant offers based on past purchases.

 That’s why we’ve centered our mobile community commerce platform around customer engagement and loyalty. Our platform is a full end-to-end payments and loyalty experience that will help your business deepen customer relationships with multiple ways to earn points and stay engaged.

 Perk Hero makes it easy to add variety to your online loyalty program and provides a myriad of opportunities for customers to earn points. With Perk Hero, your business can easily offer rewards for completing quests (challenges such as surveys), unlocking achievements, reaching a level, social sharing, referring friends, birthdays and more. 

 Your customers will appreciate the ease with which they can accumulate points and redeem them toward future purchases. Perk Hero also makes it a fun and delightful experience because customers can participate in gamified in-app opportunities that will keep customers coming back for more.

 There’s more to customer loyalty than earning points and driving repeat sales. Loyalty is about connecting with your customers and always providing exactly what they need – and to do that, you need to know them better.  Let us help you get there. Contact us today to learn more.